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14 vSplash Techlabs Jobs

Associate Manager - Website Operations

5-7 years

Hyderabad / Secunderabad

1 vacancy

Associate Manager - Website Operations

vSplash Techlabs

posted 1mon ago

Job Description

Associate Manager - Operations

Location : Hyderabad
Experience: 5 to 7 years
Employment Type: Fulltime
About us:

vSplash is a digital services provider with over 25 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. We do white labelled services at large scale building 1500+ websites every month. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. We take pride in having the capability to build WordPress websites of about 5 pages in 6 to 8 hours.
About the Role :
As an Associate Manager - Operations, you will provide technical and strategic guidance to team members and their supervisors in alignment with the customer s expectations and requirements. You will be responsible for overseeing the technical efficiency, operational progress, and ensuring that all deliverables meet the highest quality standards within set timelines. The role demands flexibility, result-driven approach and acceptance to AI initiations for effectiveness of the process.
Key Responsibilities:
  • Technical Assistance: Must be responsible for providing technical assistance to the supervisors and work towards continuous regularization of team s efficiency.
  • Operations Management: Manage and direct the operations team to achieve business targets and meet service-level agreements (SLAs).
  • Process Development: Create and improve the standard operating procedures for all operational activities wherever and whenever required.
  • Client Communication: Handle daily, weekly, and monthly client calls, address escalations, and ensure excellent client satisfaction.
  • Team Management: Lead and collaborate with a team of up to 50, handling conflict situations, leave and people management and overall resource utilization and allocation.
  • Performance Monitoring: Conduct regular performance reviews and provide feedback.
Requirements:
  • Must have hands on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi.
  • Leadership: Proven track record of managing and motivating large teams (up-to 50 members).
  • Communication: Strong oral and written communication skills, with the ability to present effectively.
  • Client Engagement: Experience handling regular client calls and managing escalations.
  • Problem-Solving: Analytical mindset with a data-driven approach of resolving operational challenges.
  • Flexibility: Ability to work and respond to client needs around the clock, adapting to business requirements.
  • Continuous Improvement: A focus on continuous production and quality improvement, driving operational excellence.
Soft Skills
  • Adaptability: Ability to keep up with fast-evolving digital trends and technologies in the space of automation.
  • Innovation : Encouraging new ideas to enhance digital solutions and drive business growth.
  • Client-Centric Communicatio n: Understanding client needs and provide effective solutions that improve their digital presence.
  • Collaboration : Working efficiently with cross-functional teams to deliver high-quality and scalable results.
THIS ROLE IS BASED OUT OF HYDERABAD AND NOT A REMOTE ROLE

Employment Type: Full Time, Permanent

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Top vSplash Techlabs Associate Manager Interview Questions

Q1. Are you good with online research?
Q2. Are aware of the risks of plagiarism?
Q3. What is the difference between element and tags in html
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What people at vSplash Techlabs are saying

2.0
 Rating based on 2 Associate Manager reviews

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Friendly work environment

  • Salary - Good
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Associate Manager salary at vSplash Techlabs

reported by 12 employees with 6-13 years exp.
₹6.8 L/yr - ₹9.2 L/yr
47% less than the average Associate Manager Salary in India
View more details

What vSplash Techlabs employees are saying about work life

based on 99 employees
55%
68%
84%
86%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

vSplash Techlabs Benefits

Work From Home
Cafeteria
Health Insurance
Job Training
Team Outings
Free Transport +6 more
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