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Customer Support Exec
IRIS Carbon
posted 1mon ago
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Job Description
2. A problem-solving mindset with the ability to quickly understand our products and services.
3. Excellent time management to meet Service Level Agreements (SLAs).
4. Strong interpersonal skills , including professionalism, patience, and the ability to perform well under pressure.
5. Flexibility in tasks and a cooperative attitude as a team player.
6. Respond to customer inquiries promptly and accurately via email or call .
7. Identify customer needs and assist them in using specific product features.
8. Maintain strong customer relationships by responding to inquiries and properly documenting all actions.
9. Ability to multitask and coordinate with different teams , including the technical team, to address customer requirements and issues.
10. Ensure all internal trackers and documents are updated and maintained properly.
Employment Type: Full Time, Permanent
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