Senior Fraud Investigation Analyst

Vonage Product Management Mission:

We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.

Our function, within Fraud, is to protect our business, our customers and carrier partners from fraudulent behavior; ensuring we stay compliant with country, state and local laws and regulations.

Why this role matters:

The Senior Fraud Investigation Analyst is a key position in Vonage s fight against fraud by protecting our customers from abuse, taking down fraudsters and ensuring the profitability of the company. The duties of the role include identifying and qualifying new strategic anti-fraud initiatives to detect and prevent fraudulent transactions and behavior. You will be confident in proactively leading new investigations, evidence gathering, communicating effectively with other areas of the business to recover losses, and obtaining support from product and engineering teams to deliver the improvements and technologies required to detect and prevent these problems up front.

What is required for application:

• Minimum 7+ years experience in telecommunications fraud (SMS, Voice, interconnect)
• Educated to degree level
• Relevant professional certifications in Fraud Management
• AI/ML professional certifications or postgraduate course

What you will do:

Fraud Research Business Planning

• Prepare functional and financial metrics on fraud investigation business performance
• Review escalations from Fraud Operations teams of significant attacks and collate information for investigation
• Build and run reports and analytics linked to fraud
• Participate in industry fraud working groups

Strategic Fraud Investigation

• Identify, qualify and prioritise new complex strategic fraud investigations to identify patterns and signatures of fraud attacks occurring across many unconnected accounts
• Gather evidence of fraudulent behaviour to prepare supply chain disputes and/or report to local law enforcement
• Support and develop other team members as an experienced fraud specialist
• Support the local Carrier team in upholding standards and requirements with local knowledge
• Support the Finance team with ad hoc tasks related to payments fraud reporting

Business process improvement

• Lead a fraud risk review process, develop mitigation plans, and champion the implementation of these plans across the business
• Support the Fraud Manager in the development of fraud prevention initiatives, in collaboration with other functional stakeholders
• Work with technical and product stakeholders to co-create new solutions required for fraud detection and prevention

What you will bring:

• Highly detailed knowledge of anti-fraud techniques and associated practices (AML, KYC)
• Advanced proficiency with fraud screening software and management tools
• Demonstrated anti-fraud experience in high-tech transaction industries (finance, telco)
• A naturally analytical mind, centred around numbers and data
• Understanding of the fraud landscape in technology telecoms.
• Solid stakeholder management skills
• Excellent attention to detail, and able to juggle multiple tasks in a regularly changing environment
• Comfortable in a fast-paced, global multicultural environment
• Experienced Excel user (data analytics, SQL / business intelligence, AI/ML tools)
• Expert level competency in: Numeracy skills Planning Organizing Technical literacy

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