Deputy Manager_Citrix Admin

• 7-10 yrs. Experience with Citrix implementations, maintenance, configurations, and resolve escalated issues for Citrix DaaS / CVAD VDIs, HSDs, applications, and NetScaler.
• Proven ability implementing Best Practices, Optimization, Fine Tuning skills on Citrix Infrastructure components.
• Experience on Support and troubleshooting skills of Citrix DaaS / CVAD VDIs, HSDs, applications, and NetScaler.
• Good understanding on Hyper Converged Infrastructure and Azure Cloud (IaaS)
• Knowledge on Windows Server 2016/2019/Win-Multisession, Active directory and GPO.
• Experience with Microsoft technologies such as Active Directory, Group Policies, Certificate Services, IIS, etc.
• Knowledge of PowerShell scripting, RPA Services, FSLogix will be added advantage.
• Hands-on experience with Security patching deployments using tools like MECM and image freeze concepts.
• Knowledge of APP-V app packaging, publishing, troubleshooting
• Ability to provide reliable technical support and guidance on complex issues in a high velocity, dynamic environment.
• Provide technical subject matter expertise wherever required.
• Ability to contribute in medium to complex tasks independently

System Monitoring and Troubleshooting:

Monitor system performance and troubleshoot issues related to Citrix and Microsoft technologies.

Conduct root cause analysis and implement preventive measures to avoid recurrence of issues.

Security and Compliance:

Implement and maintain security best practices for Citrix and Microsoft environments.

Ensure compliance with organizational and regulatory requirements.

Documentation and Reporting:

Maintain comprehensive documentation of system configurations, changes, and procedures.

Prepare and present reports on system performance, incidents, and resolutions.

Collaboration and Support:

Collaborate with other IT teams to ensure seamless integration and operation of Citrix and Microsoft solutions.

Provide technical support and guidance to end-users and other stakeholders.

Continuous Improvement:

Stay updated with the latest Citrix and Microsoft technologies and industry trends.

Identify opportunities for system enhancements and process improvements.