Chief Operations Officer (COO)

About the Company: 

VMax Wellness is a holistic health tech enterprise that strives to encourage and inspire people to adopt a healthy lifestyle. We have an enthusiastic and knowledgeable team that provides bespoke fitness and nutrition plans tailored to individual requirements. Our goal is to transform the lives of at least 1 million people (about the population of Delaware) and eradicate most of the lifestyle diseases caused by obesity, which include diabetes, heart diseases, thyroid, high blood pressure, depression, PCOS, and some types of cancer. Visit our website, https://vmax.fit/ to learn more about us.

About the Role:

We are seeking a dynamic and experienced Chief Operating Officer (COO) to lead our organization into a new era of growth and innovation. The ideal candidate will be a seasoned Leader from the healthcare industry with a proven track record of driving operational excellence, financial performance, and strategic initiatives in a fast-paced startup environment.

Key Responsibilities:

Strategic Leadership:

• Develop and execute a comprehensive strategic plan aligned with the organization's long-term vision.
• Identify and capitalize on emerging market opportunities to drive growth and expansion.
• Collaborate with the CEO and leadership team to set strategic priorities and allocate resources effectively.

Operational Excellence:

• Oversee all aspects of the organization's operations, including clinical services, Revenue, Sales.
• Implement lean methodologies and process improvement initiatives to optimize efficiency and reduce costs.
• Ensure compliance with all regulatory requirements and industry standards.
• Ensure all operations and services meet regulatory requirements and industry standards for quality, safety, and compliance. 
• Develop and implement policies, procedures, and quality improvement initiatives to mitigate risks and enhance patient/client satisfaction.
• Represent the organization in the community and engage with stakeholders, including patients/clients, healthcare professionals, policymakers, and advocacy groups. Advocate for issues relevant to health and wellness and promote the organization's mission and values.
• Stay abreast of emerging technologies and trends in the health and wellness industry and leverage them to enhance operational efficiency, improve patient/client outcomes, and drive innovation within the organization.
• Lead/Own to ensure Customer Delight through Customer success initiatives.

Sales & BD Management:

• Strategic Sales Leadership: Proven ability to develop and execute comprehensive sales strategies, including setting sales goals, forecasting, and pipeline management.
• Customer Relationship Management (CRM): Strong understanding of CRM systems and the ability to leverage them to build and maintain strong customer relationships, identify upselling and cross-selling opportunities.
• Business Development: Experience in identifying new business opportunities, negotiating deals, and building strategic partnerships to drive revenue growth.
• Sales Team Management: Proven track record of leading and mentoring high-performing sales teams, setting performance standards, and coaching for success.

Financial Management:

• Develop and implement Revenue/Sales/Renewal strategies to achieve sustainable growth and profitability.
• Oversee budgeting, forecasting, and financial reporting processes.
• Manage cash flow and optimize resource allocation.

People Leadership:

• Build and lead a high-performing team of healthcare professionals and support staff.
• Foster a positive and inclusive work culture that empowers employees and drives engagement.
• Recruit, develop, and retain top talent.
• Establish key performance indicators (KPIs) and metrics to measure organizational performance and effectiveness. 
• Monitor progress, identify areas for improvement, and implement initiatives to drive continuous improvement and achieve strategic goals.

Qualifications and Experience:

• Bachelors/Masters degree in healthcare administration, business administration, or a related field.
• Minimum of 25 years of experience in healthcare operations, with a strong preference for experience in a startup or high-growth organization.
• Proven track record of leading and scaling healthcare organizations.
• Deep understanding of healthcare regulations, reimbursement models, and quality standards.
• Minimum of 10 years of experience into Sales and business development.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with diverse stakeholders, including clinicians, patients, and investors