OPERATION MANAGER

• We are seeking an experienced and dynamic Operations Manager to lead our rapidly growing ecommerce startup
• As the Operations Manager, you will have the opportunity to shape the future of online shopping experiences
• You will be responsible for developing and overseeing all aspects of our e-commerce platform, ensuring that our customers have a seamless and enjoyable shopping experience across multiple platforms
• By leveraging your expertise in ecommerce, you will ensure efficient operations and exceptional customer experiences
• This is an exciting opportunity to lead a cross-functional team and drive the growth and profitability of our ecommerce startup in a highly competitive market

Eligibility Requirements

• Bachelors degree in Business Administration, or a related field.
• Proven experience in a leadership role within the ecommerce industry, preferably in a startup environment.
• Strong understanding of ecommerce operations, logistics, customer service, and product listing.
• Familiarity with ecommerce platforms, order management systems, inventory management, and fulfillment processes.
• Data-driven mindset with problem-solving approach.
• Proficiency in using ecommerce analytics tools and platforms to track performance metrics and optimize operations.
• Up-to-date knowledge of industry trends, best practices, and emerging technologies in the ecommerce space.
• Excellent communication and interpersonal skills

Job Description & Responsibilities

• Managing the end-to-end supply chain process, from procurement to order fulfillment
• Developing and implementing strategies to optimize inventory levels, reducing carrying costs while ensuring product availability
• Collaborating with suppliers and logistics partners to streamline processes and reduce lead times
• Leading the product listing process, ensuring accurate and compelling product descriptions, images, and pricing
• Monitoring and analyzing ecommerce performance metrics, such as conversion rates, average order value, customer satisfaction, and customer lifetime value, to identify areas for improvement and implement data-driven optimizations
• Managing and negotiating contracts with logistics partners, ensuring cost-effective and timely delivery of products to customers.
• Overseeing customer service operations, ensuring prompt and effective resolution of customer inquiries, complaints, and returns.
• Staying updated with industry trends, competitive landscape, and emerging ecommerce technologies, and make recommendations for innovation and improvement.
• Monitoring market trends, customer preferences, and competitor activities to identify opportunities for new product offerings and business expansion.
• Building and managing a high-performing team, providing guidance, mentorship, and performance feedback.
• Developing and maintaining quality assurance protocols for incoming and outgoing products.
• Working closely with the Quality Assurance team to address quality issues promptly
• Implementing inventory control measures to prevent overstocking or understocking of products