Desktop Support Engineer

Hiring Desktop Support Engineer,

Experience: 2-4Years (Strictly),

Position: Fulltime Opportunity,

Reports to: Help Desk Manager,

Location: Mumbai (Strictly),

Vistex, Inc. is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Our deep industry expertise coupled with in-house implementation, delivery and training services makes Vistex a full solutions resource and consultancy.

Headquartered in Hoffman Estates, IL, and with locations around the world, Vistex is searching for dynamic, enthusiastic team members to contribute to the long-term success of both Vistex and our clients!

Position Description:

The Desktop Support Engineer responds to support requests from end-users and works to resolve their issues professionally and efficiently. This position is responsible for managing all aspects of the end-user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager. In addition to the support role, this position will be responsible for handling of SharePoint incidents.

Essential Duties and Responsibilities:

• Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base
• Maintains updated ticket statuses and documents progress on all issues using company service tracking system
• Provide support for the corporate Microsoft SharePoint Online environment
• Creation and management of user accounts and profiles and providing support for password issues
• Execute terminations, disabling expired accounts in accordance with IT and HR procedures
• Build and install new user computers and conducts initial user training
• Maintains asset records for all IT related equipment and licensing
• Creates and maintains end-user documentation, support procedures and knowledgebase articles
• Support and maintain the Microsoft Office suite including Outlook connectivity
• Monitor for and repair virus and malware related issues
• Maintain quality of service by enforcing desktop and organizational standards
• Diagnose and solve hardware/software faults
• Repair and replace computer and peripheral hardware
• Learn and support the roll-out of new applications
• Work with IT Purchasing Analyst to obtain quotes for Hardware and software
• Manage stock of equipment, consumables and other supplies
• Maintain the IT computer hardware life-cycle
• Creation and management of phone extensions
• Install, upgrade, support and troubleshoot for printers and authorized peripheral equipment
• Maintain physical office infrastructure cabling, AV Equipment etc.
• Manage local physical security system
• Perform and assist in project work
• On call and afterhours support

Qualifications:

• The ability to prioritize and set reasonable expectations to all levels
• 2 to 4 years of experience in end-user support role. Both on premise and remote
• 1 to 3 years of experience in supporting SharePoint Online
• Excellent problem-solving skills, people skills, and both verbal and written communication skills
• Excellent PC, laptop, MAC and peripheral hardware skills
• Strong understanding of Windows desktop operating systems; Windows 10 and 11 Professional.
• Strong understanding of Microsoft SharePoint Online, along with knowledge of Microsoft Power Apps and Power Automate
• Understanding of Apple iOS operating systems and support
• Understanding of network concepts and protocols such as switching and firewalls
• Experience with Microsoft Active Directory, ability to add and remove users and rights
• Experience with computer imaging and software deployment a plus
• Experience with Microsoft PowerShell
• Experience with technical writing skills for creating and updating processes and procedures
• Knowledge in Microsoft Mobile Device management and Intune
• Basic Knowledge of HTML and CSS
• should have very good communications

Interested resources can share your updated resume to shaik.ameenulla@vistex.com