Microsoft Dynamics 365 CE/CRM Technical - Architect

Educational qualification: BE/MCA or equivalent degree in computer science or engineering.

10+ years of relevant experience in D365 CE/CRM as Architect.

Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability.

Act as a technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture.

Develop integration strategies and design integration solutions between D365 CE and other systems within the organization's IT landscape, as well as with third-party applications and external data sources.

Design the data model, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance.

Define security models and access control strategies, ensuring that the implemented solution complies with relevant security and data privacy standards.

Strong understanding of Business process in Sales, Marketing, Customer Service, Field Service and Project Operations.

Proficiency in Customising and Configuring D365 CE using PowerApps, Power Automate and Power BI.

Expertise in Data Migration Strategy, Data Modelling, and data Integration

Worked on different CRM / XRM & latest versions.

Implemented complete life cycle of least 2 to 3 projects.

Expertise technologies like HTML 5, CSS, SOAP, REST, Angular JS, JavaScript

Strong understanding of the CRM Platform (Scripting, Plugins, Workflows, Dialogs, Client Extensions, SDK)

Good understanding of SSRS and CRM Reports

Strong and proved ASP.NET programming using C# (MVC, Web API); database concepts; OO analysis and design under SDLC environment.

Must have excellent functional knowledge of all CRM modules.

MS Dynamics CE/CRM certifications

Excellent Communication Skills

Flexible working Hours

Preferred location – Bengaluru

Good to Have:-

1. Senior/Middle Level Experience in Customer Service
   • Unified Routing
   • CS Setup
   • Workstreams
   • RC Rule
   • Routing Rules
   • SLA
   • Power Automate
   • Plugins
   • JS and CRM customization
   • Service Hub
   • Workspace module/App's
2. Senior/Middle Level Experience in Omnichannel Communication
   • Email
   • Teams
   • WhatsApp
3. Skills/ Responsibilities
   • Good Communication
   • Problem Solving/ Bug fixing
   • Strong Network for Investigating Advanced CS Topics
   • Handling Change Requests via GF Jira ticket Portal