Senior Systems Engineer

As a member of the Infrastructure Reliability Engineering team, you are responsible for applying skills and exercising knowledge to perform specified support functions. As part of the team -You will support critical applications and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Infrastructure Operations and Production Support of container technologies and orchestration platforms ( Kubernetes)
• Docker/Kubernetes deployment, configuration, scaling, and management of containerized applications.
• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards
• Strong technical analytical and troubleshooting skills and possess an ability to explain technical concepts and provide guidance to staff.
• Proficient to expert scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.
• Must have Strong Knowledge & experience in system monitoring techniques and tools supporting unattended operations.
• Ability to operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.
• Excellent communication & interpersonal skills. Coaching other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Security Remediation process (vulnerability assessment and patch management)
• Contribute to standardize and document operational procedures.
• Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management
• Be scheduled On-Call to support the infrastructure and our systems.
• Need to work on shift days (Sunday to Thursday or Tuesday to Saturday from 10:00AM to 7:00PM local time)
• This is a hybrid position. Employees in hybrid roles are expected to work from the office 3 set days a week.