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94 Visa Jobs

Technology Risk Manager- Client Inquiry

8-13 years

Bangalore / Bengaluru

1 vacancy

Technology Risk Manager- Client Inquiry

Visa

posted 6hr ago

Job Role Insights

Flexible timing

Job Description

Visa is seeking a proactive, experienced professional that will work with internal stakeholders to manage and respond to inquiries from our clients, supporting their assessment of 3rd party risk. This position will be an integral member of the team, responsible for responding to client requests for information, coordinating onsite audits, and developing responses to technology-related vulnerabilities. This program spans multiple geographies and competency areas within the technology risk domain for which its results are visible to Visa s management as well as Visa s external clients & their auditors, partners and regulators.
The candidate must have a good understanding of the methodology in the mentioned third-party assessments, technology risks, audit and controls, be able to provide practical, client-focused solutions, and effectively partner and communicate with numerous cross-functional personnel.

Key Responsibilities:
  • Manage and oversee the daily operations of the Client Inquiry team
  • Respond to due diligence inquiries from Visa s clients using a repository of standardized responses to FAQs - this includes helping client-facing personnel respond to client inquiries through effective application of an existing repository of responses and collaboration with subject matter experts to develop new responses
  • Respond timely to client risk assessments
  • Assist with the ongoing refresh and updates to client and regulatory inquiries knowledgebase
  • Assist with coordination of client onsite assessments
  • Support senior management in periodic reporting and/or ad hoc support to the team as needed
  • Manage additional projects and initiatives as assigned
  • Help the team assess and implement new process improvement initiatives
Basic Qualifications:
  • 8 years of experience in the following functions: Vendor Risk Management, Regulatory Examinations, Client / Customer Support, Compliance, Risk, Project Management or related areas
  • Professional certifications: CISA, CIA, CISSP, PMP and/or CPA preferred
  • Prior experience with security and privacy regulations and industry standards (e.g. SSAE, SOC1, SOC2, PCI-DSS, GLBA, WebTrust, PCI-PIN, etc.)
  • Solid understanding of IT domains and processes - cybersecurity (e.g. access management, data security, etc.), availability (e.g. incident and change management, capacity management), and business continuity risks and controls
  • Proficient with Microsoft Power Point, Excel, Word and Outlook
  • Able to learn and master new tools/platforms quickly

Desired Attributes:
  • Organized and structured in thinking and approach to work
  • Excellent verbal and written communication skills (English Language), attention to detail and interpersonal skills
  • Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables
  • Works well with people of varying backgrounds, expertise levels and personalities, and builds partnerships
  • Exercises good judgment: knows when/whom to ask for guidance, and when to make independent decisions

Employment Type: Full Time, Permanent

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Flexible timing
Monday to Friday
No travel
Day Shift
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Visa Benefits

Free Transport
Cafeteria
Work From Home
Education Assistance
Health Insurance
Gymnasium +6 more
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