Windows Infra Engineer

Initial triaging, and remediation of high critical incidents

Responsible for creating / updating Knowledgebase articles

Responsible to fix the incident reported through SNOW and fix within the SLA

Responsible for Creating & implementing Change requests

Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)Responsible for creating and updating Known Error documentation

Responsible for identifying RCA for the problem records related to critical incidents

Responsible to identify SIP and run through it

Responsible for availability monitoring and escalation

BachelorS degree or equivalent with 4 to 5 years Operational experience in Windows Server/VMware & Citrix administration Experience in managing Incidents, Problems, changes, and capacity management aspects

Demonstrated ability handling large number of incidents via

Any ITSM toolFlexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7An ability to work effectively in a matrix organization is essentialA self-starter with high levels of drive, energy, resilience, and a desire for professional excellence

Implementation, Administration and troubleshooting experience in Windows and VMWare Vcenter Servers

Installation and configuration on Esxi hosts 6

x, 7

x, 8

xImplementation, administration and configuring converged infrastructure such as Nutanix, VMWare on Nutanix, Cisco UCS, NetApp HCI etc

,Intermittent level of troubleshooting experience in Wintel & VMWare with respect to managing Incidents, Problems, changes, and capacity management aspectsExperience in administering windows 2012, 2016 and 2019, 2022

Experience and ability to work in shifts on rotational basis covering 24*7 support

Ability to work effectively in a matrix organization is essential

Experience working with enterprise monitoring tool and understanding dashboards

Experience with using Knowledge articles and documented SOPs to resolve tickets

Experience working with server hardware DL, BL series

Basic knowledge in AWS & Azure cloud platform