Process Reengineering

We are seeking a highly skilled Process Re-engineering Manager to join our team.

This role involves managing relationships with key stakeholders, leading process re-engineering projects, and driving process optimization across various customer groups.

The ideal candidate will have strong experience in process analysis, project management, and stakeholder engagementStakeholder Management Build and manage relationships with key business stakeholders at all levels to identify and deliver new process re-engineering opportunities.

Opportunity Generation & Prioritization Assist in generating and prioritizing opportunities across various Process Solutions customer groups, creating measurable roadmaps focused on quick wins and short/mid-term implementations.

Process Diagnostics & Assessments Conduct process diagnostics through stakeholder interviews, improvement workshops, and current state process mapping.

Identify key gaps and improvement areas, and prioritize recommendations.

Project Leadership Lead projects independently or in collaboration with GBS Process Solutions team members.

Work closely with business SMEs and technical specialists to deliver process re-engineering, automation, and process mining dashboards.

Automation/Process Mining Scope Assess automation/process mining scope, business value/cost, and develop accompanying business cases.

Risk Due Diligence Evaluate risk factors including complexity, business criticality, compliance, and regulation.

Change Management Guide and support business readiness for transition to go-live.

Support adoption and sustainment through embedded change management and user experience.

Collaboration Work closely with other capability teams within GBS Process Solutions to define and embed standardized approaches for lean mindset/process optimization, including standards, methodologies, tools, and best practices.

Essential Requirements Certification Six Sigma or Lean Management Green Belt certified.

Experience Proven experience in analyzing and redesigning complex, multi-function business processes using recognized techniques such as Lean Six Sigma or Kaizen.

Project Management Demonstrated experience in leading medium-profile projects and change management activities.

Skills Strong stakeholder management, influencing, and presentation/oral communication skills.

Attributes Energetic, self-motivated, with strong analytical skills and the ability to discover and interpret business change requirementsTime Management Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

Adaptability Thrives in an evolving environment, willing to adapt responsibilities to meet strategic priorities.

Remote Work Comfortable working virtually in a global environment.

Travel Willingness to undertake domestic and international travel as required.

Language Fluency in English.

Desirable BPM Capabilities Significant experience with BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, and workflow tools.

Industry Experience Experience and proven results in change projects within the Pharma industry.

Methodology Experience Experience with Agile methodology.

Global Experience Proven experience working in a global context.