OSS SME Engineer

Telecom Service Assurance ArchitectConsultant

Experience 1215 years

Job Description

We are seeking an experienced Telecom Service Assurance ArchitectConsultant to join our team. The ideal candidate will have extensive experience in incident, problem, and change management within the telecom industry. You will be responsible for ensuring the reliability and performance of telecom services through effective service assurance practices.

Key Responsibilities

Service Assurance Oversee and manage service assurance processes to ensure high availability and performance of telecom services.
Incident Management Lead the incident management process, ensuring timely resolution of service disruptions and minimizing impact on customers.
Problem Management Identify root causes of recurring issues and implement permanent solutions to prevent future incidents.
Change Management Manage and coordinate changes to the telecom infrastructure, ensuring minimal disruption to services.
Process Improvement Continuously improve service assurance processes and methodologies to enhance efficiency and effectiveness.
Collaboration Work closely with crossfunctional teams, including network operations, engineering, and customer support, to ensure seamless service delivery.
Reporting Generate and analyze service performance reports to identify trends and areas for improvement.

Qualifications

Education Bachelors or Masters degree in Telecommunications, Engineering, or a related field.
Experience 1215 years of professional experience in telecom service assurance, with a focus on incident, problem, and change management.

Technical Skills
Strong understanding of telecom networks and infrastructure.
Proficiency in service assurance tools and platforms.
Experience with ITIL or other service management frameworks.
Knowledge of network monitoring and performance management.

Soft Skills
Excellent problemsolving and analytical skills.
Strong communication and leadership abilities.
Ability to work in a fastpaced and dynamic environment.
Primary Skill E2E/ Component Design, OSS Networking Knowledge, Service Assurance ITIL Knowledge
Secondary Skill BSS Knowledge