Executive - Voice

Process customer instructions by handling Outbound & Inbound calls defined by clients.

Provide outstanding customer service as per the client expectation on the given KPI s.

Communicate clearly and effectively with customers.

Understand the company s processes thoroughly & effectively qualify related tests and assessments.

Document all customer data / calls in relevant database or CRM with regards to customer inquiries accurately.

Ensure Key Responsibility Areas (KRAs) for the process are met as per the business requirement.

Job Requirements:

Good in handling Computers,

Ability to read and understand the content and talk to customer fluently,

Good Objection handling,

Basic Excel Knowledge