Vikgol - Junior DevOps Engineer (1-3 yrs)

Job Description :

We're looking for a DevOps engineer who can be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers' needs. The ideal candidate will have a solid background in software engineering and be familiar with Ruby or Python, and will work with developers and engineers to ensure that software development follows established processes and works as intended. The DevOps engineer will also help plan projects and be involved in project management decisions.

Objectives of this role :

- Building and implementing new development tools and infrastructure

- Understanding the needs of stakeholders and conveying them to developers

- Working on ways to automate and improve development and release processes

- Testing and examining code written by others and analyzing results

- Ensuring that systems are safe and secure against cybersecurity threats

- Identifying technical problems and developing software updates and fixes

- Working with software developers and software engineers to ensure that development follows established processes and works as intended

- Planning projects and being involved in project management decisions

Responsibilities :

- Deploy updates and fixes, and provide Level 2 technical support

- Build tools to reduce occurrence of errors and improve customer experience

- Develop software to integrate with internal back-end systems

- Perform root cause analysis of production errors and resolve technical issues

- Develop scripts to automate visualization

- Design procedures for system troubleshooting and maintenance

Technical Issue Resolution :

- Diagnose and troubleshoot issues across customer and lender journey by reading AWS logs, Troubleshooting on postman and reporting the errors to the tech team.

Documentation :

- Create and maintain comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles, to assist customers in resolving common issues independently.

- Ensure documentation is clear, concise, and up-to-date with the latest product releases.

Customer Experience :

- Offer exceptional customer support by promptly responding to partner queries.

- Guide customers through product features, functionalities, and best practices to maximize their usage and satisfaction.

Collaboration :

- Collaborate with cross-functional teams such as software development, product management, and customer experience teams to escalate and prioritize technical issues, drive product improvements, and advocate for customer needs and feedback.

Product Knowledge :

- Develop a deep understanding of the LAS products, including their features, and integrations.

- Stay updated on product updates and enhancements to effectively support customers and address their needs.

Testing and Validation : Assist customers with technical problems to ensure a seamless experience.

Required skills and qualifications :

- Bachelor's degree in BTech/B.E.

- Atleast 1 year experience with SQL, AWS logging and Postman

- Experience with HTML5, CSS3, JavaScript

- Familiarity with AWS tools such as App Runner, Lambda functions, etc., is a plus

- Willingness to adapt to a startup environment.

- Good understanding of general web functions, and standards.

- Proficient understanding of tools such as Github, JIRA, Database viewers (DBeaver, PgAdmin) etc.

Location : Bengaluru

Notice Period : Immediate