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Support Services Professional
Vidya Devi Jindal School
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide technical and customer support to resolve issues and ensure user satisfaction.
- Monitor support channels and respond to inquiries promptly and professionally.
- Troubleshoot and diagnose hardware, software, and network problems.
- Document support activities and maintain accurate records of customer interactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Develop and update support documentation and knowledge base articles.
- Conduct user training sessions to improve customer proficiency and reduce support requests.
Employment Type: Full Time, Permanent
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