Service Engineer

WHO WE ARE:

Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that helps consumer ensure product safety and improve their productivity.

THIS JOB IS A UNIQUE OPPORTUNITY TO

This position will be responsible for the service and maintenance of the Videojet machines installed at the customer locations.

Primary Responsibilities:

• Attend breakdown calls in the region
• Raise request for parts and close transaction under Warranty, CAMP or Chargeable
• Completing Installation of equipments on site
• Completing Preventive Maintenance as per schedule
• Promotion of Service Contract & consumables
• Demonstration of products to customers
• Imparts training to the customer
• Update service report in Oracle
• Identifying potential parts requirement and get quote submitted and collect Purchase Order
• Identifying potential equipment requirements and generate Service Leads for sales team

Key Competencies

• Technical Skills To have an in-depth understanding of the company products and their compatibility; to be able to foresee technical issues, and generate solutions
• Decision-making and coordination with other departments- To solve technical issues, and interact with key stakeholders for problem-solving
• Analytical skills and communication skills- Ability to analyze technical problems and provide solutions

Knowledge, Skills

• Education – Diploma / Engineering.
• Work experience - Minimum of 3 years of field service experience in an Indian or a multi-national company offering technical products
• Should be familiar with Local language and ready to travel
• Must have good communication skills & proficiency in English