Java L1/L2 Support Engineer

Job Title: Java L1/L2 Support Engineer

Location: Remote

Shift Timings: Rotational Shifts (including night shifts)

• Monitor and support Java applications in production environments.
• Provide L1/L2 support for incidents and service requests related to Java applications.
• Perform initial troubleshooting for issues reported by users, resolving or escalating to L3 teams when necessary.
• Identify and diagnose issues such as performance bottlenecks, memory leaks, and server crashes.
• Collaborate with development teams for bug fixes, enhancements, and improvements.
• Perform root cause analysis for recurring incidents and provide long-term solutions.
• Document issues, steps taken for resolution, and preventive measures.
• Monitor and ensure SLAs (Service Level Agreements) are met.
• Perform log analysis, trace transactions, and identify issues in the application stack.
• Participate in 24x7 support as part of a rotational shift.

• Java/J2EE: Strong understanding of Java fundamentals, object-oriented programming, and enterprise applications.
• Application Servers: Experience with servers such as Tomcat, JBoss, WebLogic, or WebSphere.
• Databases: Proficiency in SQL and understanding of RDBMS (Oracle, MySQL, PostgreSQL).
• Troubleshooting Tools: Familiarity with tools such as JVM monitoring, JConsole, and thread dumps.
• Log Analysis: Experience with logging tools such as ELK stack, Splunk, or similar.
• Version Control: Understanding of Git, SVN, or similar version control systems.
• Basic knowledge of cloud platforms (AWS, Azure, or Google Cloud) is a plus.

• Strong communication skills to work effectively with teams and users.
• Ability to work under pressure in a shift-based environment.
• Problem-solving attitude and capability to think critically under challenging situations.
• Willingness to learn and quickly adapt to changing environments.

• Bachelors Degree in Computer Science, Information Technology, or related field.