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6 Victaulic Jobs
Customer Satisfaction Coordinator
Victaulic
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Sales liaison to our internal and external customers.
2. Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members.
3. Identify, report, and support instances of customer service issues, potential sales leads, and system deficiencies that are not immediately resolved to CC Management and Sales Representative and / or Sales Management.
4. Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on Service Requests or as otherwise identified.
5. Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
6. Monitor and expedite orders by interfacing directly with Supply Chain. Maintain close communications with Customer Care and Sales regarding disposition of order requirements.
7. Manage dating, shipping warehouse, and product substitutions for customer orders proactively or through Service Requests, Sales, or CC Management requests.
8. Responsible to maintain a proactive flow of communication to Sales, Customer Care team members and Management regarding any changes in COM or expedited dates.
9. Conduct or support training activities for Customer Care team members in a professional fashion and/or as requested by the CC Management team.
10. Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
11. Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
12. Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic s Global mission.
13. Work closely with all facets of the organization to provide superior customer service.
14. Assist in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager.
Qualifications: (Education, Experience, Personal Attributes)
1. B.A. / B.S. Degree in related field, preferred or equivalent experience.
2. Minimum four years of Customer Service and / or Victaulic product knowledge. Manufacturing or Operations experience a plus.
3. Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
4. Project management and analytical skills preferred.
5. Excellent oral and written communication skills.
6. Extraordinary attention to detail with strong organizational skills.
7. Proficient in Qlik View/Sense Applications.
8. Must display leadership and collaboration skills and be an effective advocate of process improvement.
9. Is patient, professional, and courteous when faced with an adverse situation.
10. Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
11. Willing to be flexible in schedule and work occasional overtime.
12. Willing to make infrequent overnight travel.
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Employment Type: Full Time, Permanent
Read full job description What people at Victaulic are saying
What Victaulic employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
Within country
Victaulic Benefits
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