Manager - IT (Business Analyst)

Primary Purpose:

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software products features.

The incumbent should have extensive knowledge of HRMS systems and processes to join our team. The ideal candidate will play a crucial role in bridging the gap between stakeholders and technical teams, ensuring that our HRMS solutions effectively meet business needs.

Key Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements effectively, ensuring alignment with organizational goals.
• Reporting and Alerting Requirements: Define comprehensive reporting and alerting requirements to facilitate data-driven decision-making.
• HRMS Expertise: Possess a strong understanding of HRMS systems, including their functionalities, workflows, and best practices.
• Configuration Specifications: Define configuration specifications and business analysis requirements to optimize system performance and usability.
• Partnership Development: Build and nurture relationships with internal and external partners, working collaboratively to enhance integrations and optimize processes.
• System Processes Design: Assist in designing, documenting, and maintaining efficient system processes to ensure smooth HR operations.
• Technical Issue Reporting: Identify common sources of technical issues or inquiries, providing valuable insights and recommendations to the product team for resolution.
• Insights Communication: Effectively communicate key insights and findings to the product team, driving informed decision-making.
• Continuous Improvement: Proactively seek opportunities to enhance monitoring processes, identify issues, and deliver increased value to customers.
• Requirement Liaison: Serve as a liaison between business units and technical teams, gathering and understanding requirements to ensure successful project delivery.
• System Analysis: Analyze the needs of large systems, breaking them down into manageable components and recommending appropriate frameworks and systems.
• Technical Support: Assist team members in resolving technical issues, providing guidance and expertise as needed.
• Process Improvement Implementation: Drive and implement process improvement initiatives as opportunities arise, fostering a culture of continuous enhancement.
• Agile Leadership: Lead agile teams effectively, collaborating closely with global stakeholders to prioritize features and epics.
• People Management: Manage all aspects of team development, including talent acquisition, motivation, mentoring, and retention.
• Stakeholder Management: Engage with all stakeholders to ensure alignment on project goals and objectives, maintaining open lines of communication throughout the project lifecycle.
• Application Ownership: Oversee the development, delivery, and 24/7 support of HRMS applications, ensuring optimal performance and user satisfaction.
• Collaboration with Project Management: Work alongside the project management team to promote best practices and continuous improvement within the organization.
• Documentation: Prepare detailed business requirement documents (BRDs), system requirement specifications (SRS), use cases, and user stories to clearly communicate requirements to technical teams.
• Analytical Skills: Demonstrate strong analytical and problem-solving skills, capable of addressing complex issues effectively.
• Communication Skills: Exhibit excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Project Management Experience: Experience in project planning and regular tracking of project progress.
• Process Improvement Expertise: Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
• Testing Support: Participate in the testing phase by validating solutions against business requirements and engaging in user acceptance testing (UAT).
• Certifications: PMP, Prince2, or other relevant certifications are a plus.

Qualification:

Graduate with 4+ years of relevant experience.

Competencies:

Agility, Strong stakeholder management

Skills and Knowledge:

• Basic Database Knowledge: SQL, MYSQL, Mango DB, Oracle
• PMP/CMP