Senior Software Quality Manager

Directs the activities of a software systems development function, software applications development function, and a software quality assurance function for software enhancements and new products including cloud-based or internet-related tools. Most companies should be able to match to a specific software development management position. Use this position if company does not breakout software development positions such as Software Engineering (Applications) Mgmt (2142-2146) or Software Engineering (Systems) Mgmt (2162-2166). Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Lead and manage the software quality assurance team, providing guidance, mentorship, and support.
• Develop and implement comprehensive quality assurance strategies, policies, and procedures.
• Oversee the planning, execution, and reporting of software testing activities.
• Collaborate with cross-functional teams, including development, product management, and operations, to ensure quality standards are met.
• Monitor and analyze quality metrics to identify areas for improvement and drive corrective actions.
• Ensure compliance with industry standards and regulatory requirements.
• Conduct regular audits and reviews of quality assurance processes and documentation.
• Manage risk assessment and mitigation strategies related to software quality.
• Stay up-to-date with the latest industry trends and best practices in software quality assurance.

• Bachelor s degree in computer science, Engineering, or a related field. A master s degree is preferred.
• Minimum of 8-10 years of experience in software quality assurance, with at least 5 years in a leadership role.
• Strong knowledge of software development life cycle (SDLC) and quality assurance methodologies.
• Experience with automated testing tools and frameworks.
• Excellent analytical and problem-solving skills.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proven track record of successfully managing large-scale software quality assurance projects.
• Experience with performance testing and security testing.
• Familiarity with cloud-based environments and technologies.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines.
• Ability to mentor and develop junior team members.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Experience with bug tracking and test management tools (e.g., JIRA, TestRail).
• Knowledge of scripting languages (e.g., Python, JavaScript) for test automation.
• Ability to analyze complex technical issues and provide effective solutions.
• Experience with Agile methodologies such as Scrum, Kanban, Lean, and Extreme Programming (XP).

• Experience: 5-10 years in Software Development Management of network operations management solutions.

• Familiar with the methods and procedures of network and service operations teams.
  
• Understanding of cloud-based solutions, log and metric analytics, and basic knowledge of AI/ML technologies in IT operations.
  
• Strong technical background in the telecom communications industry.
  
• Good understanding of telecoms network inventory and topology solutions.
  
• Experience with cloud network infrastructure such as AWS/GCP/AZURE and security requirements is important.
  
• Strong grasp of cloud infrastructure/computing Technologies such as Virtual Machines, Docker, LXC Kubernetes.
  
• Comfortable operating with and presenting to Senior management.
  
• Excellent presentation and customer communication skills (verbal and written) essential.