International Voice Process - (Day Shift)

Job Title: International Voice Process Executive (Day Shift)

Roles & Responsibilities

1. Handle inbound and outbound customer calls from international clients.
2. Provide accurate and timely solutions to customer queries regarding products, services, or support issues.
3. Ensure a high level of customer satisfaction by maintaining professionalism and courtesy during interactions.
4. Document customer interactions and maintain detailed records in the CRM system.
5. Meet and exceed performance metrics, including quality, efficiency, and customer satisfaction targets.
6. Collaborate with team members and escalate complex issues to supervisors when necessary.
7. Adhere to company policies, procedures, and compliance requirements.
8. Stay updated on product knowledge, service updates, and process changes.

Required Skills and Qualifications

1. Educational Qualification: Minimum of [high school diploma/bachelors degree or equivalent].
2. Experience: 2 to 4 years of experience in a voice process role (preferred). Freshers with strong communication skills are also welcome.
3. Communication Skills: Excellent verbal and written communication skills in English.

Job Type: Full-Time

Location: Guindy

Shift Timings: Day Shift - 9am to 6:30 pm

Contact : Rahman HR - 8925518996