Lead - Customer Service & Supply Chain - Manufacturing Firm (10-15 yrs)

Position : Customer Service & Supply Chain Lead (Leading MNC Manufacturing Co)

Role :

- The role of a Customer Service & Supply Chain Lead is to provide overall leadership to the customer service team and plant warehouse team

- Create a value added Customer Service experience for Customers and Stakeholders

- Enhance current systems and processes to ensure seamless CS to Customers and Stakeholders

- Responsible for supervision, review and managing of customer service function.

- Conducting CS experience reviews with key customers to enhance service proposition.

- Reviewing production planning for all the manufacturing goods.

- Review and control Inventory management and Warehouse management

- Transport contracts finalization for outbound Logistics

- Responsible for setting up the goals and key performance indicators for overall customer service organization including Customer service and plant warehouse team.

- Work closely with the IT function to enhance the system capabilities of the customer service in the organization

- This position will report into the SCM Head of the organisation

Requirements:

- BE with MBA Supply Chain Management Operations as an added advantage.

- 10-15 yrs with experience in Customer Service and SCM in the Manufacturing industry with plant exposure preferred.

- Experience of working in plants (atleast 5 to 6 years handling MHD as one of the roles is mandatory)

- Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc

- Understanding of Budgets, Forecasts and SAP

- Experienced in relevant area of customer service.

Location: Mumbai

This position is for a Client of Vertex Corporate Services which is a Leading MNC Manufacturing Company