Senior Manager - Vendor Management

Where you'll be working

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. You and your team will support a field of almost ten thousand agents across four partners and six locations who represent eight Value brands and 23M customers.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Researchs prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What youll be doing

The Sr. Manager of Vendor Management is a critical role for the Verizon Value Organization (VVO), and is directly responsible for all Pre Paid Mobile and FWA KPIs within their specific partner site(s). This role will report directly to the Director of Vendor Management for their particular partner group. The Sr. Manager of Vendor Management drives transformation through performance execution, delivers premium experiences through cross-team collaboration, and leads an organization that builds, maintains and drives results and relationships with current and prospective partners. The role is leading our vendor partners in various geographies across the globe with current operations in India. This role directly influences key stakeholders (internal and external) by making decisions on behalf of the VVO leadership based on analysis derived from performance trends and field KPIs.

Responsibilities

• Directly responsible for performance outcomes of key service, operational, and sales KPIs for the global portfolio of partners at specific locations.
• Managing strategy, implementation, and optimization of partner relationships to maximize revenue and loyalty attainment and ensure partner commitment to the VVO.
• Actively participating in partner performance management framework development and evaluations at project, partner, and program level (weekly reviews, monthly reviews, QBRs)
• Monitoring performance against plan and develop and execute strategies to address any underperforming partners and locations.
• Tracking, analyzing, and communicating key metrics to help identify efficiency opportunities and to measure the impact of existing partner programs. Includes creating and delivering executive presentations.
• Facilitating interaction, manage interdependencies, and conflict resolution among all functional teams globally.
• Leading VVO channel partners while taking the lead role in collaborating with cross-functional teams to develop and execute on innovative solutions
• Supporting in-person vendor support with meetings and training onsite at a partner location.

What were looking for

In this role, you'll work from one of our partner centers located in Hyderabad, India.

Travel Requirements: Less than 10% travel required. Must have a valid passport for international travel and be willing to meet international travel requirements.

Youll need to have

• Bachelors degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of managing a large scale team at a supervisor level or above.
• Successful operational process management experience.
• Twelve or more years combined mobile sales, business development, and/or customer service experience.
• Experience managing and influencing vendor relationships.
• Ability to present and interact with all levels of management and deliver compelling board presentations.
• Mobile vendor experience partnering with diverse and geographically distributed field teams; a leader with proven managerial abilities; excellent team leadership and interpersonal skills; ability to coach, mentor, and train others.
• Strong interpersonal communication skills and ability to influence others.
• Exceptional written and verbal communication skills.
• Ability to travel internationally.