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16 VELOTIO Technologies Jobs
Machine Learning Engineer
VELOTIO Technologies
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Quickly respond to all inbound support requests including email, live chat and community forums
- Triage bugs and requests based on customer type and severity of issue
- Track inbound and outbound responses to ensure contact SLAs are being met
- Maintain a fast response time for entire user base
- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
- Recognize trends in user messages to help identify areas of improvement in internal or external documentation
- Learn W&B product features and build up knowledge base to resolve issues on your own
Desired Skills & Experience
- 2+ Programming experience in the workplace OR a computer science degree
- Python expert
- Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools
- A passion for connecting with real users and enabling them to be power users of the product
- Good organization of assigned requests to oversee timely follow-up for every message
- Work autonomously in a self-directed environment
- Proactively find ways to improve processes and collaborate internally
- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
- Interest in machine learning
Bonus points if you have...
- Have worked in a small-stage startup previously
- Previous experience in machine learning
- Customer service experience in a technical SaaS environment
- Experience in frontend frameworks
- Experience with Docker, AWS, GCP, Azure
- Experience with Kubernetes or other cloud infrastructures
Our Culture:
- We have an autonomous and empowered work culture encouraging individuals to take ownership and grow quickly.
- Flat hierarchy with fast decision making and a startup-oriented get things done culture.
- A strong, fun & positive environment with regular celebrations of our success. We pride ourselves in creating an inclusive, diverse & authentic environment
Employment Type: Full Time, Permanent
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What people at VELOTIO Technologies are saying
What VELOTIO Technologies employees are saying about work life
based on 39 employees
Flexible timing
Monday to Friday
No travel
VELOTIO Technologies Benefits
Submitted by Company
Employee Assistance Programs Home Office Bonus Top Technologies and Tools Remote Work & Flexible Hours Health and Accident Insurance
Submitted by Employees
View more benefits 
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VELOTIO Technologies Pune Office Location
Pune, Maharashtra Office
Headquarter
3rd Floor, AG Trade Center, Ram Nagar, Bavdhan, Pune, Maharashtra 411021, IN
Pune, Maharashtra
411021
411021
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