AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
12 Veeva Systems Jobs
Product Support Engineer - Clinical
Veeva Systems
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Product Support Engineer - Clinical
India - Hyderabad
Product Support 211-Support Corp /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
We are currently seeking a talented Product Support Engineer in India, to join our Development Cloud Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.
As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Services and Solution Consulting teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate out of the box thinking.
This is a full-time, Monday Friday, permanent job with rotational on call responsibilities for weekend coverage. Veeva is looking for a passionate Product Support Engineer to work at our Hyderabad location.
What You ll Do - Provide support covering all issues, primarily related to Veeva Clinical Platform(Clinical Data + Clinical Operations) applications.
- Learn everything about our software to be a Subject Matter Expert
- Handle inquiries regarding technical issues, information requests on application capabilities
- Troubleshoot critical production issues, including system unavailability and data integrity issues, and propose resolutions or workarounds
- Provide coordinated support for getting new releases and configuration changes into production
- Be a customer facing representative for the Development and Product teams
- Be responsible for ticket and/or customer escalations and drive progress until resolution
- Interface with Engineering, Product Management and Services when necessary
- Maintain Product Support Knowledge Base
- 3+ years work experience in Level 2/3 Application Support.
- Experience in a cloud/hosted environment
- Eager to learn new technical, communication and interpersonal skills
- Ability to replicate diagnose issues using industry-standard tools and techniques(, Postman, AWS Tools), and propose resolutions or workarounds
- Self-motivated, experience of working independently with minimal guidance in a rapidly changing environment and handling pressure
- Excellent verbal and written communication skills in English
- Experience with the life science and healthcare industry
- Understanding of Java, SQL, HTML, XML, JSON, SOAP, REST API
- Experience working with Enterprise Software Support, preferably Content Management Solutions
- Experience working with Zendesk, Jira, and Confluence
- Health insurance with generous coverage limits
- Allowance for wellness fitness programs
#LI-Remote
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Support Engineer roles with real interview advice
Top Veeva Systems Product Support Engineer Interview Questions
Q1. how do you check if the page is loaded completely
asked in
Automation Engineer interview
Q3. How can you AB testing for a modular quantum framework?
asked in
Barista Coffee Maker interview
What people at Veeva Systems are saying
What Veeva Systems employees are saying about work life
based on 35 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Veeva Systems Benefits
Health Insurance 
Work From Home 
Gymnasium 
Education Assistance 
Team Outings 
Compare Veeva Systems with
Salesforce
Compare
Oracle
Compare
SAP
Compare
Microsoft Corporation
Compare
IBM
Compare
Adobe
Compare
ServiceNow
Compare
Accenture
Compare
Cognizant
Compare
Infosys
Compare
Prime Focus Technologies
Compare
MapmyIndia
Compare
Yodlee
Compare
Bravura Solutions
Compare
Paramatrix Technologies
Compare
RGBSI
Compare
TEOCO Software
Compare
Calix
Compare
3Pillar Global
Compare
One Trust
Compare
Senior Software Engineer - Test Automation
7-12 Yrs
Hyderabad / Secunderabad
Recently Viewed
JOBS
Paychex IT Solutions India
No Jobs
SALARIES
Veeva Systems
No Salaries
REVIEWS
MongoDB
No Reviews
JOBS
Browse jobs
Discover jobs you love
JOBS
OPSWAT
No Jobs
JOBS
Cymulate
No Jobs
JOBS
Mphasis
No Jobs
JOBS
SpectraMedix
No Jobs
COMPANY BENEFITS
Veeva Systems
No Benefits
Share an Interview
How was your last interview experience?
Feedback
