Assistant Manager - IP Operations

Job Description & Key Responsibilities:

1. Controlling cash refunds

2. Follow up on deposit collection for in-patients

3. Ensuring timely and accurate billing

4. Interacting with patients, handling queries and ensuring that the billing process is smooth

5. Coordinating with other departments and ensuring patient satisfaction

6. Coordinating with in-house consultants/doctors regarding billing transactions/surgery package

7. Implementing admission & billing policies as directed by the management

8. Providing surgery clearance based on the estimate given and payment collected.

9. Ensuring proper documentation for audit

10. Daily MIS reports to the management

11. Preparation of master tariff and updation in HIS with IT support

12. Tariff negotiations/MOU renewals for various corporates

13. Responsible for on job orientation and continuous education/training of all billing staff.

14. To organize a system for collection of payments and supervise the departmental function

15. To make regular rounds of acute wards to know about the condition of patient and any special procedure required and also ensure proper advances are collected.

16. To be responsible for ensuring that there is no due from patients especially icu care patients with expensive procedures, and it should be done in a cordial and convincing manner.
17. To prepare / approve the duties of the staff in the department

18. To determine the training requirement of the departmental staff

19. To prepare statistical statement

20. To provide on job training to staff

21. To give general orientation to new joiners

22. To attend meetings / discussions

23. To maintain discipline and punctuality

24. Any other assigned as given by the Management from time to time.