Quality Analyst

Dear Candidates,

We have an opening for Quality Analyst, Interested candidates can walk-down to our office.

INTERVIEW DATE:- 06 Feb 2025 TO 10 Feb 2025

INTERVIEW TIME :- 10am to 1pm

Contact Person:- Sridevi (9945764799)

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved
• Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework
• Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss
• Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business
• Ability to train and coach
• Strong logical reasoning and problem - solving skills

Eligibility Criteria: -

1, Qualification: - Any Graduation/ Any Post Graduation

2, Location: - Maratahalli

3, Age limit: - Below 36yrs

4, Excellent communication skill is must. (English+Hindi)

5, Experience: - Minimum 2yrs experience as Quality Analyst

Venue:-

Valuestream Business Solutions Pvt ltd

2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru -560037

Landmark:- Near Sidewalk Club near bata showroom (Marathahalli Multiplex)

https://maps.app.goo.gl/Fkjd7c4G5QppZPVTA

Regards,

Sridevi