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Branch Operations
V-Xpress
posted 2mon ago
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Fixed timing
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Job Description
- As a Branch Operations Professional, you will be responsible for ensuring the smooth and efficient functioning of the branch operations
- You will work to optimize processes, enhance customer service, and support the achievement of overall organizational goals
- Key Responsibilities:Operations Management:Oversee and manage all aspects of daily branch operations
- Develop and implement efficient operational processes to improve productivity and reduce costs
- Monitor and analyze operational performance, identifying areas for improvement
- Customer Service:Ensure a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly
- Train and supervise staff to deliver excellent customer service
- Implement customer service standards and guidelines
- Team Leadership:Recruit, train, and supervise branch staff
- Set performance goals and conduct regular performance reviews
- Foster a positive and collaborative work environment
- Compliance and Risk Management:Ensure compliance with company policies, industry regulations, and legal requirements
- Implement risk management practices to safeguard the branch and its operations
- Financial Management:Monitor and manage branch budgets
- Work towards achieving financial targets and key performance indicators
- Provide financial reports to senior management
- Sales Support:Collaborate with the sales team to achieve revenue targets
- Implement strategies to cross-sell and upsell products or services
- Monitor sales performance and provide support as needed
- Communication:Establish effective communication channels within the branch and with other departments
- Communicate company policies, updates, and changes to the branch team
- Technology and Systems:Utilize and optimize technological tools and systems to enhance operational efficiency
- Stay updated on industry trends and advancements in technology
Employment Type: Full Time, Permanent
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V-Xpress Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Free Transport 
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