Service Engineer

Position Objective

Responsible for ensuring Uster products are professionally installed and serviced, and Customers are delighted with Uster service.

Product support and service:

• Installs products and performs updates/modifications at customer site. Determines nonstandard fitting arrangements.
• Services, modifies, performs preventive maintenance and repairs equipment or components including those which require nonstandard troubleshooting techniques.
• Provides technical expertise and guidance to lower-level service specialists issues addressed may be complex.
• Ensures optimal operating performance of equipment.
• Performs pre installation service related to new equipment including those installations involving nonstandard arrangements.

Customer support:

• Provides detailed instruction, application, use, calibration and preventative service methods to customers.
• Conducts training with customers and lower-level service specialists on using Uster products in an efficient manner. Also, conducts training in response to equipment issues. Provides related follow-up support to training.
• Response to customers service-related inquiries (including those that are complex) and choose good customer relations.

Other responsibilities:

• Provides feedback on product performance during department meetings or sooner if needed.
• Conducts trials due to special requirements of customers.
• Support sales team with require technical expertise including assisting with technical demonstrations and preparing detailed technique reports as needed provides sales leads where possible
• Key liaison(i.e Contact). With select customers as well as regional service centers and local service stations
• Provides assistance in developing lower level service specialists if requested
• Performs key responsibilities under very limited supervision.

Basic qualification:

BE / BTech in Electronics or Instrumentation

Experience

Minimum of 2 to 5 years’ experience in a reputed company

Language skills

Should have good proficiency in English and Local language – to read, write and speak.

Skills and Capabilities (Professional Skills)

• Good technical and analytical knowledge
• Strong oral and written communication skills (ability to present, teach, consult, convey a message)
• Basic proficiency in using Microsoft Office applications
• Ability to set priorities and manage time and resources at the customer plant
• Good interpersonal and analytical skills to coordinate and present customer plant trials, internal trials and other projects as required
• Ability to work independently as needed with minimum direct supervision and intervention and deliver things on time

Most Significant Core Behaviors:

• Open minded and with team spirit
• Commitment and passion to create added value for USTER and our Customers
• Honest and open in giving and receiving feedback
• Customer focused (internal and external)
• Self-motivated
• Willingness to travel