Coveo Search Engineer

What we believe:

Were proud to embrace the same values that have shaped UST since the beginning. Since day one, weve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Experience Range: 5-8 years

Hiring Locations: Bangalore, Pune, Chennai, Noida, Hyderabad, Trivandrum

Position Summary:

The Search Engineer will be responsible for designing, implementing, and optimizing search capabilities using Coveo and other AI-powered search tools. This role will drive the search strategy, ensuring an intuitive and efficient search experience across various platforms. The engineer will collaborate with stakeholders, developers, and UX teams to refine search relevance, enhance user engagement, and explore innovative search solutions, including AI-driven recommendations. Additionally, the role involves analyzing search data, implementing SEO best practices, and recommending emerging technologies to improve knowledge discovery and accessibility.

Essential Functions and Responsibilities:

Search Strategy & Optimization (50%)

- Drive the search strategy and provide strategic direction to enhance search capabilities and user experience.
- Optimize Coveo search performance to align with application needs, ensuring high relevancy and efficiency.
- Work closely with stakeholders to improve search taxonomies, tagging, and recommendations across content types, including expert profiles, documents, and multimedia.
- Assist product owners and UX designers in crafting effective search interfaces for an enhanced user experience.
- Partner with development teams in implementing new search features, facets, and personalization within Coveo.
- Evaluate and recommend new alternative search tools based on AI to enhance search capabilities.
- Stay updated with Coveo AI and machine learning capabilities to drive search innovation.

Search Analytics (10%)

- Generate and present reports for executive leadership that analyze search trends, patterns, and performance metrics.
- Utilize Coveo Analytics and other web analytics tools to monitor and optimize search results.
- Recommend improvements based on user behavior insights, search logs, and content performance data.
- Track and report on search KPIs such as click-through rates, zero-result searches, and query refinements.

Search Operations (40%)

- Work with engineers to identify and implement improvements in search functionalities.
- Conduct regular site audits and indexing reviews to ensure optimal visibility and performance.
- Support content teams with Coveo-specific SEO best practices, including metadata structuring, keyword optimization, and content tagging.
- Assist in new product launches, site re-designs, and CMS rollouts to ensure seamless search integration.
- Implement and refine search ranking algorithms, tuning relevance models, and applying AI-driven recommendations.
- Stay informed on Coveo updates, industry trends, and emerging search technologies, sharing knowledge with the team.

Must-Have Skills:

- 5+ years of experience working with Coveo search technology or similar search platforms.
- Strong understanding of search ranking models, query pipelines, and indexing strategies.
- Experience with Coveo Machine Learning (CML) models, relevance tuning, and query pipelines.
- Proficiency in SEO principles, metadata structuring, and content optimization.
- Familiarity with web analytics tools such as Google Analytics, Coveo Analytics, or similar.
- Experience working with APIs, RESTful services, and front-end integrations.
- Excellent written and verbal communication skills.

Good-to-Have Skills:

- Experience with Azure AI Search or similar cloud-based search solutions.
- Experience in leveraging AI-driven search enhancements and integrating with enterprise applications.

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.