Processing Support, Consumer Direct APAC - US Mortgage

JOB FUNCTIONS AND RESPONSIBILITIES

• Manage independently and perform the loan application reviews
• Should be capable of understanding processes, related risks.
• Co-ordinate with onshore parties or agencies in procuring the required documents
• Reviewing of documents like Loan application, Initial Application package, Closing package, Appraisal report, other Reverse documents
• Carefully examine loan applications to ensure completeness and accuracy, verifying income, credit history, and property value.
• Input loan data into loan origination systems, ensuring accuracy and consistency.
• Prepare and submit necessary documentation to lenders, investors, and government agencies.
• Ensure compliance with all applicable federal, state, and local regulations, including Fair Housing Laws and Truth in Lending regulations.
• Provide excellent customer service by answering questions, addressing concerns, and keeping borrowers informed throughout the loan process.
• Review loan files for accuracy and completeness, identifying and correcting any errors.

EDUCATION / EXPERIENCE

• Should be a graduate.
• Understanding of the Mortgage Servicing Industry.
• Effective communication and analytical skills required.
• Proficient in MS Office (Excel, Access, Visio, Word and PowerPoint).

WORK SCHEDULE OR TRAVEL REQUIREMENTS 

• Should be comfortable with Night shifts and open to report office for training purpose