Manager - Revenue Ops

Who we are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we re thinking even bigger. We have launched Arcadia Platform, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world s biggest challenges requires out-of-the-box thinking & diverse perspectives. We re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com .

HO: Greenwood Village, Colorado

$1.5B valuation: $380 million funding to date

Roles & Responsibilities

What You ll Do

Lead best practices for project management including planning, executing, monitoring, and closure of projects

Manage a portfolio of customer accounts ranging from enterprise to small scale engagements

Identify capacity requirements to support monitoring SLAs within customer contracts

Collaborate with account management team for renewal, expansion and churn prevention activities

Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience

Ensure adherence to existing processes & setting up appropriate dip sticks

Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes

Coordinate with teams (directly reporting and others) to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant

Develop, maintain, & improve processes surrounding customer acceptance of Arcadia data delivered

Create/update internal & external documentation to help support all customer processes

What We re Looking For

Degree graduates in BE/B.Tech, Computer Applications, Mathematics, Statistics, Economics, and Commerce

MBA, certification in PMP would be preferred

Background in SaaS company / FinTech / IT services

>= 7 years of professional service with at least 1-2 years as a Manager and 2-3 years as a Team Lead on papers, solution implementation and/or technical support experience

Data Proficiency: Handling utility data; Microsoft Office Suite, Software exposure such as JIRA, Tableau, R, SQL and Power BI

Strong knowledge in RCA, KRA and Benchmarking

Experience in customer account/relationship management, Escalation handling, good communication and articulation skills

Experience managing large scale projects, ability to adapt to changing work environments and priorities

Very strong goal orientation, work ethic and sense of personal accountability

High energy, passion, motivational skills, team building skills and a strong ability to work with minimal direction and guidance

Experience in data aggregation, energy or fintech industry is a plus

Applicants must be willing and able to work rotating shifts

Experience working with and/or providing technical support for APIs is a plus

Other Perks and Benefits

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in Chennai, India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.