System Administrator - SAAS

Job Overview: We are seeking a proactive and detail-oriented SAAS Application Access Manager to oversee and manage user access and change management to our critical business applications. This role requires a good understanding of user access management processes, and the ability to maintain security and compliance while ensuring the seamless operation of the applications.

Key Responsibilities:

• User Access Management:
• Manage user accounts and permissions within SAAS applications.
• Create, modify, and deactivate user access based on roles, responsibilities, and business needs.
• Ensure appropriate levels of access control, granting only necessary permissions to ensure security and compliance.
• Account Security & Compliance:
• Monitor user activity and implement access audits to ensure compliance with organizational security policies.
• Work closely with the IT and security teams to enforce access protocols and safeguard sensitive information.
• Stay updated on security best practices related to SAAS platforms and recommend improvements.
• Application Configuration & Integration:
• Assist in configuring and customizing applications to meet business needs.
• Collaborate with cross-functional teams to integrate applications with other internal systems and workflows.
• Troubleshoot and resolve any access-related issues that arise within the applications.
• Training & Support:
• Offer ongoing support and guidance to end-users regarding application functionality, troubleshooting, and access issues.
• Maintain user documentation and internal knowledge base.
• Monitoring & Reporting:
• Regularly monitor access logs, usage patterns, and potential security risks across applications.
• Generate periodic reports on user access, system activity, and compliance with security protocols for management review.
• Collaboration with Stakeholders:
• Liaise with department heads and team leads to understand access requirements and adjust permissions as necessary.
• Collaborate with teams to ensure a consistent approach to user access management across all platforms

Requirements:

• Bachelors degree in information technology, Computer Science, or a related field (required)
• Proven experience managing access to SAAS platforms, particularly Zoho CRM, DocuSign, and other enterprise tools.
• Familiarity with user access controls, permissions, and security best practices.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, with the ability to work collaboratively with technical and non-technical stakeholders.
• Experience with audit trails, compliance, and maintaining data security within cloud-based applications.
• Familiarity with identity and access management (IAM) principles.