Housekeeping Manager

Extensive expertise in housekeeping Ops, asset preventive maintenance, SOP formulation, inventory management, IDS software, guest complaint resolution, guest interaction, maintaining superior room standards, laundry Ops, and staff training.

JD: The Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness, orderliness, and attractiveness of the establishment. This role involves managing a team of housekeepers, ensuring adherence to health and safety standards, and providing excellent guest service.

Key Responsibilities:

Operational Management:

Supervise and inspect the cleaning and servicing of guest rooms and public areas.
Develop and implement housekeeping policies and procedures.
Ensure all housekeeping activities are conducted in accordance with established standards and health regulations.
Monitor inventory levels of cleaning supplies and linens and place orders as needed.
Manage laundry services to ensure efficient processing and distribution of linens and uniforms.
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
Team Management:

Recruit, train, and supervise housekeeping staff.
Schedule staff shifts and ensure adequate staffing levels to meet operational needs.
Conduct performance evaluations and provide feedback and coaching to staff.
Foster a positive and productive work environment.
Guest Service:

Respond promptly to guest requests and complaints regarding housekeeping services.
Ensure guest satisfaction by maintaining high-quality standards of cleanliness and service.
Collaborate with other departments to meet guest needs and enhance overall guest experience.
Budget and Cost Control:

Develop and manage the housekeeping budget.
Monitor expenses and implement cost-saving measures without compromising service quality.
Analyze financial reports and identify areas for improvement.
Health and Safety:

Ensure compliance with health and safety regulations and hotel policies.
Train staff on proper use of cleaning chemicals and equipment.
Conduct regular safety audits and address any identified hazards.

Education - Bachelor Degree in Hospitality / Hotel Sector