Spanish Language Executive

Job description

1. Ensuring customer's satisfaction as per the SLAs.

2. Handling Spanish voice calls from customers and providing them with a solution to their queries.

3. Should be aware about US culture.

4. Good customer handling skills.

5. Should have excellent communication skills.

6. Should be a certified

Job Responsibilities: -

1. Providing splendid customer service to customers in a friendly and courteous manner at all times.

2. Improve customer's experience with the services provided by clients.

3. Making sure that customer's issues are attended and all of their concerns are resolved immediately.

4. Suggest effective ways through which the client can promote its products and services while ensuring customer satisfaction.

5. Ensure that customer's confidential information is properly protected and only used for official purposes.

Shift: 7 PM to 4 AM and 8 PM to 5 AM IST

Perks:

Working days- 5 days a week (Mon to Friday)

Transport allowances

Free meal

Medical Insurance

Incentives

Rewards Points