Sr Analyst - India Business Partner - India

UnitedLex India Pvt Ltd is hiring for experienced HR professionals with expertise in the domain of Employee relations:

JOB TITLE : Sr. Analyst

JOB SUB-FAMILY : Human Resources

SHIFT : 5:30 PM to 2:30 PM (Working from Office)

WORK LOCATION : Gurgaon

PURPOSE OF JOB:

The Sr Analyst in People Experience Team (Employee Relations) will act as a key point of contact for employees, ensuring a positive and seamless experience across their employment journey. This role will be focused on managing and addressing employee queries, supporting HR processes and driving continuous improvements in employee relations.

KEY RESPONSIBILITIES & OUTCOMES OF THE JOB:

Act as a primary point of contact for employees seeking clarification or assistance with HR-related queries and concerns
Ensure timely acknowledgment and resolution of queries (Internal and External) within specified timelines, keeping employees informed at every stage of the process
Provide clear, concise and professional responses to employees and other stakeholders
Maintain a comprehensive tracker for all employee queries and conduct quarterly analysis of query trends and prepare reports to identify recurring issues, providing insights for process improvements and employee communications
Collaborate with the broader Employee Relations team to monitor the effectiveness of the query resolution process and recommend improvements for efficiency
Coordinate with relevant internal teams and stakeholders (IT, Admin, HR, Finance, etc.) to address and resolve employee concerns efficiently
Develop and manage the periodic review of SOPs for handling employee queries and processes, ensuring best practices are followed
Suggest improvements to enhance the overall employee experience, streamline processes and reduce query volume
Develop and share communication material (e.g. FAQs, updates) to keep employees informed about the processes
Maintain confidentiality of employee queries and related issues
Conducting and analyzing the annual employee experience survey and tracking key trends and identifying opportunities for process improvements

QUALIFICATION & OTHER SKILL REQUIREMENTS:

Bachelor s degree with a specialization in HR
In-depth knowledge of employee experience best practices and HR policies
Ability to work independently and as part of a team, managing multiple tasks and stakeholders
Ability to manage sensitive and confidential information with discretion
Analytical mindset and problem-solving skills, with attention to detail
Strong written and oral communication skills
Proficiency in Excel (mandatory), MS office
Ability to foster teamwork

UnitedLex is committed to preserving the confidentiality, integrity, and availability of all the physical and
electronic information assets throughout the organization. Consistent with the UnitedLex ISMS policy
and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information
security policies and reporting all security concerns, weaknesses, and breaches.

Please refer to our Privacy Policy at UnitedLex for information, https: / / unitedlex.com / privacy-policy /