Principal Engineer (Linux and Devops)

About Us UnitedLex India Pvt Ltd(erstwhile iRunway India Pvt Ltd) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity
REQUIREMENTS & COMPETENCIES:

• Bachelors Degree, Trade school certificate in Systems Administration and / or Equivalent Experience
• 8+ years as System Engineer in a Medium to Large Enterprise Environment
• 5+ years of experience of Linux administration.
• 3+ years of experience in a virtualization environment
• Industry certifications such as RHCE, ITIL V3, etc. a plus
• Advanced troubleshooting, analysis, and creative thinking skills.
• Advanced understanding of client server technology
• Advanced skills and IN depth knowledge of Linux: RedHat, Ubuntu, etc..
• Develop and maintain scripts (e.g., Bash, Python) to automate routine tasks and improve system efficiency
• Proficiency in Ansible for configuration management and automation.
• Experience in configuring and managing Zabbix for system monitoring and alerting.
• Hands-on experience with container technologies like Docker
• Knowledge of Terraform for infrastructure provisioning and management is a plus
• Knowledge of configuration/upgradation and management of Splunk a plus.
• Knowledge of protocols such as DNS, HTTP, SFTP, LDAP, SMTP and SNMP.
• Knowledge of Docker containerization and JSON is a plus.
• Strong knowledge and experience with VMware server virtualization technologies; VCP certification a plus
• Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
• Quick learner, self-starter, the ability to work independently and as part of a team.
• Able to work within time constraints and follow set processes and procedures.
• Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
• Advanced level analytical and problem-solving abilities.
• Excellent verbal and written communication skills.

RESPONSIBILITIES:

• Responsible for supporting day-to-day operations of the systems within the scope of the System Team.
• Support and maintain core Linux Server OS such as Centos, Ubuntu etc.
• Maintain and Upgrade Zabbix infrastructure on Linux.
• Maintain and Upgrade Splunk infrastructure on Linux.
• Maintain and Upgrade Ansible infrastructure on Linux.
• Maintain and upgrade SFTP servers.
• Utilize Terraform for infrastructure provisioning and management, if applicable.
• Analyze network activity and performance, using network logs to troubleshoot and track the nature and resolution of problems.
• Assist in the patching of Linux servers as required.
• Assist in the decommissioning of servers and system resources as needed.
• Participation in annual DR testing exercises as required.
• Maintain and create documentation as required.
• Diagnose problems and escalate technical support where appropriate. Own the problem and the resolution promoting end-user satisfaction.
• Provide timely responses and status updates to end-user and management requests.
• Follow set policies and procedures when working incidents/requests and ensure proper hand-offs when required.
• Maintain a professional attitude and provide excellent customer service at all times.
• Maintain a good work ethic and assisting other engineers and senior staff when needed.

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