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1 Mphasis Unit Manager Job

Unit Manager

6-8 years

₹ 5.5 - 7L/yr

Pune

1 vacancy

Unit Manager

Mphasis

posted 10hr ago

Job Role Insights

Flexible timing

Job Description

Role overview

Lead the day-to-day activities of a Claims team ensuring delivery of an effective & high-quality Claims service for the business it services and ensures the team delivers to agreed SLAs & KPIs. Support the Claims Manager in providing strategic leadership and support to the Claims function as a whole delivering an excellent service to SLAs & KPIs as a whole function as well as recommending and overseeing improvement initiatives.

Responsibilities

• Oversee/lead the performance and running of a Claims team

• Ensure the team have the appropriate knowledge, skills and cultural requirements to perform the role

• Deliver the service to the agreed SLAs & KPIs

• Operational reports like Diaries, ECF outstanding, Static Claims, Open Movements and SharePoint management to govern effectively.

• Responsible for day-to-day people management of a Claims Team

• Expertise in End-to-End Claims management, for New losses, Subsequent Claims,

Settlements for Motor, Property & Liability, Aviation, Marine & Energy teams (Personal Lines & London Specialty business)

• Handling team queries of any processing queries

• Allocate the work to the team and ensure of each item get processed within SLA.

• Responsible for monitoring the progress of work, productivity of the team

• Build and manage relationships with key internal and external stakeholders e.g., Front Office execs, Business Unit leaders, Middle Office leaders & Claims handler, central support leaders, IBA teams, auditors and regulators

• Effectively support and embed on-going operational and strategic business change into the teams processes, organizational structure and ways of working

• Working with the Claims Manager & Business Operations Consultant ensure that Claims business processes & SOPs are effective& efficient. Where appropriate suggest &/or review ideas for improvement of revised business processes &/or SOPs

• Responsible for ensuring that Claims processes, policies and procedures are implemented, adopted & followed within the team

• Work on Claims related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements

• Ensure the Claims processing team, IBA and the business work together and align to achieve business results and Service Level Agreements (SLAs) together with the delivery of best practice training and guidance

• Where required support and co-ordinate input to external Audit and regulatory exercises as required

• Ensure adherence to, and support, all company compliance, policy, risk management and audit requirements

• Ensure successful personal & team completion of training and assessment exercises as assigned from the Compliance and Training Departments

Skills & experiences

Must have

• +6 years working within the commercial insurance industry

• +6 years experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.

• +6 years experience working within a claims processing team

• Good understanding of London Market Specialty insurance

• A thorough understanding of the end-2-end insurance placement process

• Very good communication skills (written and verbal)

• Ability to work on own and as part of a team

• Very good knowledge of MS Office (Word, Excel & PowerPoint

Preferred

• +3 years experience in leading a team, including ability to drive for results and motivate staff demonstrating leadership experience

• Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required

• Professional Insurance industry qualification is a plus (CII)

  • University degree graduate

• Basic understanding of risk management principles

• Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.

• Experience in working with automated assisted processes

• Quality Standards awareness

• Good relationship building skills



Employment Type: Full Time, Permanent

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Mphasis Interview Questions & Tips

Prepare for Mphasis Unit Manager roles with real interview advice

People are getting interviews at Mphasis through

(based on 502 Mphasis interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
35%
18%
12%
7%
6%
4%
18% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What Unit Manager at Mphasis are saying

3.1
 Rating based on 48 Unit Manager reviews

Likes

Nothing

Dislikes

Too much too handle the management, worst work culture in Bangalore, don’t come for growth and hike, it will not happen here snd especially there is a manager who runs the PM Project, He is completely skillless guy and waste candidate, he will only care about people who bucket to him , and too much politics. No safety for job snd they will suddenly call and ask you to leave the job..

Read 48 reviews

Unit Manager salary at Mphasis

reported by 260 employees with 6-15 years exp.
₹3.2 L/yr - ₹11.3 L/yr
13% more than the average Unit Manager Salary in India
View more details

What Mphasis employees are saying about work life

based on 7.8k employees
67%
82%
68%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mphasis Benefits

Submitted by Company
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home
Team Outings +6 more
View more benefits

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Mphasis Pune Office Locations

View all
Pune Office
Mphasis Software & Services India P, No. 33, 2nd Floor, Sakar 10, Sassoon Road, Opp. Jehangir Hospital, Camp, Swargate Pune
Maharashtra 411001
Pune Office
Mphasis Limited, Magarpatta, Cybercity, Tower IV, Magarpatta City, Hadapsar Pune
Maharashtra 411013

Unit Manager

6-8 Yrs

₹ 5.5 - 7L/yr

Pune

10hr ago·via naukri.com
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