Enterprise Analyst-SCCM & Intune

What success looks like in this role:

• High-Level Description: Position will be a Subject Matter expert on Software distribution & Patch Management. Hands on experience on software deployment & Patch rollout via systems Management tools like Config Mgr., Altiris or LANDesk. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Asses, Plan and upgrade systems management tool to ensure its evergreen and new features are explored.

  • Responsibilities and Accountabilities:

    Candidate with 3 Yrs. Strong experience in Software Distribution and Patch management using SCCM current branch / Legacy versions.

    • Execution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management 3 to 5 years experience within engineering, building, and supporting a large heterogeneous multi-data center computing environment.
    • In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis and resolution of Deployment failures.
    • Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions
    • In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations etc.
    • Awareness of recent technology changes of all System Center Products.
    • Awareness of SCCM V-Next and windows 10 Servicing.
    • Demonstrated proficiency with: Designing and Deploying Microsoft products in an Enterprise environment.
    • Knowledge & worked on integrating MDT 2012 with SCCM.
    • In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
    • Knowledge &worked on SMS/SCCM tools &utilities Day to day operational stability Ability to priorities multiple tasks.
    • Scripting experience like VB Script and PowerShell etc
    • Packaging experience should include Wise Studio, but Install Shield experience may be substituted, along with VB script and SMS packaging
    • Evaluate alternatives for deploying and supporting applications in a managed environment.
    • Experience in Security Updates Deployment using SCCM 2007/2012 and manage Patch Testing Deployments with change and Release Process.
    • Software Deployment Process Knowledge on SCCM 2007/SCCM2012 and with Good knowledge on Mass Software Distribution, Collection Creation and Managing Advertisements.
    • Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment Readiness.
    • Ability to prepare POC , creating RFC ,Implementing Service improvements etc.
    • Customer Reporting
    • SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.
    • In-depth knowledge on Client OS (Windows 7/8/10) and Troubleshooting.
    • Responsible for escalation management, communications, and management of production system problems.
    • Knowledge on other deployment tools like Altiris, LANDesk (Ivanti) will be advantage.

#LI-UG1

You will be successful in this role if you have:

• Bachelor s degree, technical degree or equivalent experience
• Minimum 3+ years of experience in SCCM & Intune
• Strong understanding of ITIL, specific to Change & Release management
• Ability and willingness to take direction from team Lead, SDM and Client Executives
• Ability to work in a team environment
• Able to adapt to a changing technical environment
• Ability to coach other members of team in their area of expertise
• Ability to communicate clearly with all team members and end-users
• Ability to work with a sense of urgency
• Customer facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell

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