Software Engineer - Call Recording/Contact Center

Who You Are

• Strong sense of ownership, accountability, and business acumen

• Passion for your team's vision/mission & the entrepreneurial drive to make things happen

• Mentor the team in growing and reaching their full potential

• Passion for designing modular systems using reusable components, SDKs, and robust APIs

• Collaborate, socialize, and drive cross-team technical initiatives

• Possess can-do attitude and strong work ethic. Act with empathy and humility

Must Have Skills

• 2+ years experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems

• Strong proficiency in C/C++

• Good understanding of contact center operations including ACD, IVR, and CRM integration

• Strong knowledge in recording solutions like redbox/verint/nice/calabrio

• Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems

• Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS

• Advanced knowledge of packet capture, dissection and protocol decoding

• Experience with SSL/TLS decryption

• Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc

• Strong coding skills with an eye for using the right algorithms and data structures

• Excellent troubleshooting, analytical and decision-making skills

• Disciplined approach to documentation

• Ability to lead, partner, and collaborate cross functionally across an engineering organization
• Bachelors or masters degree in engineering, Computer Science or equivalent experience