Senior Technical Writer

Uniphore is an Enterprise-class, AI-native company with a purpose to transform everything that impacts modern organizations, and to propel the planets most engaging customer and employee experiences

As a Technical Writer you own the end-user and technical documentation for a set of AI-based applications and platform components. You are working closely with Product Managers, Product Engineers, and other stakeholders around the globe to create and maintain world class technical documentation across Uniphore’s portfolio of products.  

Responsibilities

• Produce and maintain comprehensive technical documents such as user guides, API references, and system operation guides for Uniphore's AI-driven products.
• Work closely with cross-functional teams, AI and SW engineers, product managers, and UX/UI designers, to gather detailed information and ensure the accuracy of technical content.
• Work with in-house content management systems to organize, manage and publish all technical content.
• Develop detailed guides for platform components, including data pipelines, model lifecycle management, APIs, and system integrations.
• Create supplementary materials such as tutorials, FAQs, training guides, and demos to facilitate user understanding and effective interaction with Uniphore's AI tools and platforms.
• Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and usability.
• Stay informed about the latest trends and advancements in AI and technical writing to ensure documentation reflects current best practices and technological developments.

Requirements:

• Excellent English written and verbal communication skills
• Experience documenting enterprise software 
• Bachelor’s degree in English, communications, business, computer science, or a relevant technical field
• Strong interpersonal skills, a positive attitude and ability to thrive in a fast-paced dynamic environment.
• At least 4 years of professional experience as a technical writer, preferably for enterprise software platforms and applications
• Familiarity with cloud-based authoring and content management methods and tools.

Plus:

• Experience working with generative AI tools for organizing and authoring technical content
• Hands-on working knowledge of Paligo, Confluence and JIRA