Sr. Contact Center Media Engineer

Who You Are

• Strong sense of ownership, accountability, and business acumen
• Passion for your team's vision/mission & the entrepreneurial drive to make things happen
• Mentor the team in growing and reaching their full potential
• Passion for designing modular systems using reusable components, SDKs, and robust APIs
• Collaborate, socialize, and drive cross-team technical initiatives
• Possess can-do attitude and strong work ethic. Act with empathy and humility

Must Have Skills

• 6+ years of experience in the contact center domain, specializing in call recording systems.
• Strong proficiency in C/C++
• Deep expertise in media transcoding, codec optimization (e.g., G.711, G.722, OPUS, AMR), and handling audio stream formats for VoIP communication
• Expertise in transcoding libraries and tools such as FFmpeg, GStreamer, and MediaCodec, including their optimization and customization
• Expertise in audio streams manipulation
• Deep understanding of media compression principles, bitrate optimization, and quality trade-offs to ensure efficient media delivery
• Familiarity with real-time communication protocols such as WebRTC, SIP, and RTP/SRTP for seamless integration with audio streams
• Advanced knowledge of packet capture, dissection and protocol decoding
• Experience in networking - DNS, DHCP, SSH, NAT, QoS, TCP/IP etc
• Strong coding skills with an eye for using the right algorithms and data structures
• Excellent troubleshooting, analytical and decision-making skills
• Disciplined approach to documentation
• Ability to lead, partner, and collaborate cross functionally across an engineering organization
• Bachelors or master’s degree in engineering, Computer Science or equivalent experience

Location preference:

India - Bangalore

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.