Assistant General Manager Marketing

1. Core Sales Function

1.1. Receipt of orders from Customers and check for Price on order, quantities against MOQs & Lead times.

1.2. Sending order acknowledgement to customers

1.3. Forwarding all orders received for the day, for entry into system.

1.4. Ensuring orders are released to PPC and receiving confirmation from PPC with respect to order acceptance and execution.

1.5. Ensuring that customers urgent delivery requests are being met with and planning for same.

1.6. Ensuring containers being planned as per order intake.

1.7. Daily monitoring of goods in Production with reference to container plans, at various manufacturing locations.

1.8. Updating customers on planned shipments and taking approvals.

1.9. Updating customers on dispatched shipments.

1.10. Ensuring copies of dispatch documents are sent to customer by email.

2. Payments from customers

2.1. Monitoring payments due from customers.

2.2. Sending reminders for payments overdue

2.3. Reconciling debit and credit payments with accounts

3. Tracking and Monitoring

3.1. Reviewing monthly schedules from export customers.

3.2. Tracking monthly production schedules

3.3. Reviewing delivery PPMs unit wise and in totality.

3.4. Reviewing quality PPMs

4. Hold Master

4.1 Reviewing Hold order master for parts not processed in the sales order

4.2 Monitoring bi-weekly progress of hold order master

4.3 Coordinating with teams for processing of parts from hold order master to sales order.

5. Receiving, reviewing and resolving customer complaints.

5.1 Receiving customer complaints and after reviewing, sending them to

a) Quality for review and feedback

b) Packing in case of shortages reported

5.2 Giving feedback to customer for resolving complaints

5.3 Arranging and co-ordinating FOC materials wherever agreed

5.4 Reviewing feedback and taking approval from Unit head for either FOC or Credit to customer

5.5 Informing production/ accounts and QA of required action for closure of complaint.

6. New packaging requirements from customers

6.1 Receiving new packaging requirements from customers

6.2 Coordinating with purchase regarding new packaging requirements

6.3 Coordinating with BD for quotes/prices.

6.4 Sending quote to customers and taking approval, wherever required.

6.5 Sending packaging samples to customer for approval, wherever required

7. Receiving enquiries from customers

7.1 Receiving enquiries from existing customers for new parts

7.2 Receiving enquiries for existing parts from new customers

7.3 Sending enquiries to BD for review and quote

7.4 Sending quote/offer to customer, as and when required.

8. Customer PDI

8.1 Organizing and co-ordinating with units for PDI

8.2 Taking approval and making bookings for PDI at group units

9. Customer Survey

9.1 sending customer survey forms for feedback on performance

9.2 sending customer survey feedbacks to respective departments for review

10. Warehouse Functions

10.1 Checking and monitoring incoming materials from Mfg. and ARE-1

10.2 Ensuring GRN and chalan entered timely

10.3 Ensuring pallets are physically weighed on the scale and conforming with P/L

10.4 Ensuring daily move to location of incoming materials

10.5 Overlooking issue of pick-list prior to staging

10.6 Monitoring move to location for staging activity

10.7 Monitoring and ensuring timely invoicing after staging and subsequent release of documents

to customs.

10.8 Co-ordinating with HO Logistics for containers and carting orders

10.9 Placing on-line bookings for containers and carting for Kramp, WEU and VAP shipments.

10.10 Ensuring inventory liquidation and FIFO

11. TCN Handling

11.1 Raising TCN for changes from customer

11.2 Coordinating with all stakeholders for inputs on TCN

11.3 Informing customer of any cost impact on account of the TCN