Service Delivery Manager - SAP Need Immediate Joiner in Pune

Dear Candidates,

Greetings of the day,

We are Hiring for Service Delivery Manager - SAP in Pune

Roles and Responsibilities.

• Responsible for Incident Management, Problem Management Configuration Management, Demand Management etc.
• Implement Industry based best practice methodologies and standard ways of working based on ITIL methodologies to ensure the highest quality delivery of outputs from the team.
• Team Management.
• Responsible for leading and owning critical customer communications, including regular status reviews, to ensure effective delivery and customer satisfaction
• Administering and managing Statements of Work and SLAs, ensuring the SLAs and KPIs are achieved as defined in the SOW.
• Responsible for Service Improvement Plans.
• Acts as primary point of contact from India office with the customer and UK team leads, and Directors
• Ensure all deliverables are achieved and review all customer roadmaps to ensure both tactical and strategic impact.
• Responsible for team operational schedules, hours of coverage, on call, etc.
• Deploys processes and ensures teams comply with standards of delivery
• To take initiative in gaining in-depth experience in areas of technology relevant to current and upcoming project demand
• Working outside normal hours to provide a 24x7 support service.

Essential

• Overall 12 15 years of experience in the IT Industry, out of which minimum experience of at least 5 years in service delivery and project management in SAP
• Must have good Client facing, resource management and leadership skills

Proficiency in ITIL including Incident Management, Problem, Configuration Management, Demand Management etc.

• Experienced with SAP implementation, upgrade and support projects.
• Ability to meet the financial targets set by higher management
• Should be able to collaborate with senior management on client account management and growth

(Pune) : Hybrid