Senior Product Support Engineer

• Install, configure, and integrate products in customers servers.
• Lead the product integration effort by understanding the customers product
• and participating in design/integration discussions.
• Collaborate with customers (for technical support) and internal teams to ensure
• a seamless integration experience with high levels of customer satisfaction. • Provide timely & accurate technical support to customers through various
• channels like emails, calls, support portal, and remote sessions.
• Reproduce and report product issues to the Engineering team using internal bug
• tracking tools.
• Generate, follow and execute instructions to run, monitor, troubleshoot and upgrade our system to ensure optimal performance.

Skills required:

• Good working experience of Linux/Unix & Windows, and clear understanding of
• Data Center, OS and Storage concepts
• Must have understanding of database concepts like Clustering, Replication and
• NOSQL Concepts and ability to use DB tools.
• Internet Technologies: Virtualization, DNS, Web and Application Servers like
• Tomcat, WebLogic
• Basic understanding of the mobile technologies and concepts of
• PlayStore/AppStore.
• Must have knowledge on IT security, Antivirus, Firewall, Networking, Server
• support.
• Able to use MS-Office and Ticketing tools
• Should be ready to work for extended shifts and travelling to client site, if
• needed.
• Analytical mindset and ability to work in pressure.
• Good customer management skills bundled with good communication skills

Qualification - BE/B.tech (CS,IT), ME/M.tech (CS,IT), BSC-IT, BCA, MCA