Customer Support Executive

Cold calling - Making a high volume of outbound calls to individuals or businesses who may be interested in the offered product or service.

Product or service promotion - Providing information about the product or service, highlighting its features and benefits, and addressing any potential customers questions or concerns.

Lead generation - Identifying and qualifying potential leads by assessing their interest, needs, and suitability for the offered product or service.

Customer relationship management - Maintaining a database of potential customers and keeping it up to date with relevant information, such as contact details, preferences, and interactions.

Achieving sales targets - Meeting or surpassing assigned sales quotas by effectively presenting the product or service and persuading potential customers to make a purchase.

Handling objections - Addressing customer concerns or objections and offering appropriate solutions or explanations to overcome any barriers to the sale.

Follow-up calls - Making follow-up calls to potential customers who have shown interest but have not yet made a purchase, with the aim of converting them into customers.

Recording and documenting - Accurately documenting call details, customer feedback, and any important information obtained during the calls for future reference and analysis.

Adhering to scripts and guidelines - Following predefined scripts, guidelines, and sales strategies provided by the organization to ensure consistent messaging and compliance with company policies.

Upselling and cross-selling - Identifying opportunities to upsell or cross-sell additional products or services to existing customers during the call.

Maintaining professionalism - Conducting oneself in a professional and courteous manner, maintaining a friendly and persuasive tone, and representing the organization positively.

Continuous learning and improvement - Staying updated on product knowledge, sales techniques, and industry trends to enhance sales effectiveness and achieve better results.