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44 InfoBeans Jobs

Network Support Engineer

1-3 years

Mumbai

3 vacancies

Network Support Engineer

InfoBeans

posted 5hr ago

Job Role Insights

Flexible timing

Job Description

Job Title: L1 Global Service Desk Support


Job Description: We are looking for an enthusiastic and dedicated L1 Service Desk Support professional to join our dynamic IT support team. The role requires providing first-line technical support to end-users and ensuring smooth operations of IT services. 

This position involves working in a 24x7 rotational shift schedule from the office, offering support to a wide range of customers with their IT-related issues and inquiries. 

As an L1 Service Desk Support, you will be the first point of contact for all technical service requests, aiming to resolve issues efficiently while ensuring the highest level of customer satisfaction. 


Key Responsibilities: Provide first-line technical support for IT-related issues, including software, Application and network-related queries. Answer and log incoming  emails, and chats in a timely and professional manner. Identify, diagnose, and resolve technical issues or escalate them to the appropriate team (L2/L3) when necessary. Follow troubleshooting steps and standard operating procedures to ensure swift and effective problem resolution. Perform system monitoring and alert management to ensure systems are operational and resolve incidents promptly. Document and track service requests, ensuring proper closure of tickets and meeting SLAs. Assist with setting up user accounts, password resets, and access requests. Maintain a high level of customer satisfaction by offering friendly, clear, and concise communication at all times. Continuously improve technical knowledge through training and staying updated on industry best practices. Collaborate with other IT teams to ensure smooth resolution of complex issues. Participate in on-call rotation as required. 


Skills & Qualifications: 

Educational Qualification: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). 

Experience: Minimum 1-2 years of experience in IT support or service desk roles. 

Strong understanding of IT systems, including operating systems (Windows, macOS, Linux), software applications, and networking basics. 




Employment Type: Full Time, Permanent

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What people at InfoBeans are saying

Network Support Engineer salary at InfoBeans

reported by 1 employee with 7 years exp.
Lock Unlock
₹5 L/yr - ₹6.3 L/yr
64% more than the average Network Support Engineer Salary in India
View more details

What InfoBeans employees are saying about work life

based on 324 employees
82%
93%
81%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

InfoBeans Benefits

Submitted by Company
Cafeteria
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Health Insurance +7 more
Submitted by Employees
Cafeteria
Health Insurance
Work From Home
Team Outings
Soft Skill Training
Job Training +6 more
View more benefits

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InfoBeans Pune Office Location

View all
Pune Office
Unit 101-C, Level 1, Delta -1, Giga Space IT Park Internal Rd, Clover Park, Viman Nagar, Pune, Maharashtra 411014, India Pune
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