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Operation Head
Umbrella Infocare
posted 4d ago
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Flexible timing
Key skills for the job
Job Description
Bachelor s degree in Computer Science or a related stream Bachelor s degree in Computer Science or a related stream 18+ years of experience in Managed Service Operations and experience in design, implementation, consulting, infrastructure, and/or cloud service system administration. Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks and risk management. Excellent client communication and presentation skills. Comfortable with small and large audiences. Experience in managed service delivery management. Consulting experience for a Cloud Service Provider. Experience in Service Level Reviews, reporting and management. Ability to multitask and complete projects in a fast-moving environment. Work closely with other Umbrella teams to ensure that all changes to a customer s environments are smoothly carried out while meeting service level agreements. Earn a trusted client advisory relationship with our clients and team. Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting. Work with the customers on strategic initiatives along with SDMs. Be the voice of the customer and work with internal Umbrella resources to ensure that the customer s SLAs are met. Participate in customer requested meetings (onsite or via phone). Provide oversight of escalation, prioritization, and drive customer communication during critical events. Proficient in communicating effectively across internal and external organizations. Build Your Career at Umbrella Stay Ahead in the Game
Our employee focused environment provides the right opportunities to grow as an individual, acquire skills in cutting-edge technologies and help our employees always stay ahead in the game.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Umbrella Infocare Benefits
Work From Home 
Health Insurance 
Soft Skill Training 
Job Training 
Team Outings 
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