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Engaged Employer

Umbrella Infocare

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4.4

based on 53 Reviews

14 Umbrella Infocare Jobs

Operation Head

Umbrella Infocare Pvt Ltd.

4.4

based on 53 Reviews

18-28 years

Noida

1 vacancy

Operation Head

Umbrella Infocare

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Data Analytics Consulting Social Media Marketing Operations Linux System Administration

+ 4 more

Job Description

Bachelor s degree in Computer Science or a related stream Bachelor s degree in Computer Science or a related stream 18+ years of experience in Managed Service Operations and experience in design, implementation, consulting, infrastructure, and/or cloud service system administration.

Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks and risk management.

Excellent client communication and presentation skills. Comfortable with small and large audiences. Experience in managed service delivery management. Consulting experience for a Cloud Service Provider. Experience in Service Level Reviews, reporting and management. Ability to multitask and complete projects in a fast-moving environment. Work closely with other Umbrella teams to ensure that all changes to a customer s environments are smoothly carried out while meeting service level agreements. Earn a trusted client advisory relationship with our clients and team. Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting. Work with the customers on strategic initiatives along with SDMs. Be the voice of the customer and work with internal Umbrella resources to ensure that the customer s SLAs are met. Participate in customer requested meetings (onsite or via phone). Provide oversight of escalation, prioritization, and drive customer communication during critical events. Proficient in communicating effectively across internal and external organizations. Build Your Career at Umbrella Stay Ahead in the Game

Our employee focused environment provides the right opportunities to grow as an individual, acquire skills in cutting-edge technologies and help our employees always stay ahead in the game.

Employment Type: Full Time, Permanent

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